Special Covid-19 FAQs

What are the Covid-19 guidelines?

We are following the health guidelines for the State of Michigan. The state’s COVID-19 order limiting the size of indoor gatherings at non-residential establishments to 50 percent of capacity and requiring the unvaccinated to wear a face mask when indoors will end June 22. 
We ask if you have been exposed to Covid-19 that you take the proper steps to monitor your symptoms, and stay home if you are feeling sick. 

What special measures cleaning measures are you taking?

Our Saturday staff has always been “deep clean” conscious, but we are definitely putting extra emphasis on keeping both our guests and staff safe. We have done extensive research to see what other methods hotels and resorts are employing. We are following the American Hotel & Lodging Stay Safe Initiative, which includes best safety and cleanliness protocols for staff to follow, including the use of commercial grade cleaners. Housekeeping will be wearing masks and gloves. In addition to our stringent cleaning practices, special attention will be placed on disinfecting door knobs, handles, light switches, and other frequently touched surfaces that may not usually be considered.  The downside is, it will definitely take us longer to clean units, and it likely will affect check in times. We will keep you posted if this should happen.  

What other things are you doing to make guests feel safe and comfortable?

 We have posted signs in all public spaces such as the beach, the lawns, the playgrounds, courts, and Lodge to remind guests of social distancing.
Although we would love to see you, we still encourage you to settle your accounts remotely.  We will leave a copy of your bill and remaining balance in your unit upon arrival. You are welcome leave a check/cash in your cottage in the envelope provided. Or you may want us to charge a credit card on file.  If you need to settle your account in the office, please plan to visit between 8:00 am – 4:00 pm during the week. 

Will I be required to wear a mask?

You are not required to wear a mask. We do encourage all guests to bring masks or other PPE just in case they visit a local business that is still requesting mask-wearing.  

What about canceling?

We are following our normal cancelation policy under our About The Resort tab.

If you have a fever or are sick, please do NOT come to Chimney Corners. The safety of our guests and staff is of the utmost importance. Contact us to see what can be done with your deposit.

What am I forgetting to ask?

Probably a lot, simply because there are so many unknowns right now. Every week brings changes.  We intend to be fluid with our policies and procedures as new challenges arise. We ask that you are patient with us as we navigate the uncertainties and new protocols. When all else fails, just remember our 3 goals we have for the summer:
1. Keep our guests safe.
2. Keep our staff safe.
3. Keep our resort running now and for the future.

You can help us with all of these goals by understanding the decisions we make are for the good of all. We are all in this together!