Special Covid-19 FAQs
Will I have to quarantine when I get there?
|Although we are under encouragement to self-quarantine at the moment, we expect that once the Stay At Home order is lifted, it would not be possible to ask vacationers to quarantine for their visit. However, we would expect you to follow safe practices while out in public areas, including social distancing, washing hands frequently, and using hand sanitizer as needed. If you intend to shop for groceries, our local stores have policies asking shoppers to wear masks while in stores. We ask that CC guests bring their own PPE, and use them as needed, just as our own staff will be doing.|
What special measures cleaning measures are you taking?
Our Saturday staff has always been “deep clean” conscious, but we are definitely putting extra emphasis on keeping both our guests and staff safe. We have done extensive research to see what other methods hotels and resorts are employing. We are following the American Hotel & Lodging Stay Safe Initiative, which includes best safety and cleanliness protocols for staff to follow, including the use of commercial grade cleaners. Housekeeping will be wearing masks and gloves. In addition to our stringent cleaning practices, special attention will be placed on disinfecting door knobs, handles, light switches, and other frequently touched surfaces that may not usually be considered. We also have an electrostatic sprayer on order to disinfect non-hard surfaces such as couches, spreads, cushions, etc. We do not know when that piece of equipment will arrive, but we are hoping soon! The downside is, it will definitely take us longer to clean units, and it likely will affect check in times. We will keep you posted if this should happen. For June reservations, as much as possible, we are trying to keep 24 hours between all check outs/ins. When we get into week long stays and Saturday changeovers, this option is not available. You may want to consider checking in on Sunday as an option. We may be able to offer a slight discount to offset the later arrival. Please let us know if this interests you.
What other things are you doing to make guests feel safe and comfortable?
There are going to be some new “normals” this summer. We are definitely going to promote social distancing. We are in the process of getting signs made for all public spaces such as the beach, the lawns, the playgrounds, courts, and Lodge.
Although we would love to see you, we are encouraging you to settle your accounts remotely. Our goal will be to leave a copy of your bill and remaining balance in your unit upon arrival. We will also leave a preference card for 2021 to fill out. You are welcome leave a check/cash in your cottage in the envelope provided. Or you may want us to charge a credit card on file. Please confirm your payment plans with the office via email or a phone call. If you need to settle your account in the office, please plan to visit between 8:00 am – 4:00 pm during the week. We prefer not to have lots of guests waiting in line on a Friday or Saturday to pay. Again, we will have to make decisions on some things as the summer progresses. For instance, some public indoor spaces may be temporarily closed, such as Hodge Podge, so bring your own games and puzzles.
Will I be required to wear a mask?
You are not required to wear a mask around the property or your units. We respectfully ask if you come to the office to interact with staff, that you consider wearing one. Staff will be wearing masks as they interact with each other and guests. We do encourage all guests to bring masks or other PPE they have, as our local grocery stores are requiring masks for entry, as well as other local businesses.
What about cancelling?
This is probably one of the most difficult questions for everyone concerned. We must put some limitations in place if we want our beloved resort to stay in business. At this point, we are following our normal cancellation policy listed under About The Resort. Basically, cottages and apartments must be cancelled 30 days out, while the Lodge is 14 days out. (Spring and fall reservations are more lenient). While we appreciate everyone’s travel concerns, there comes a point when a decision has to be made so we have time to try to fill the unit and keep the business going. If you do not cancel, and Michigan suffers another “wave” of infections and WE are forced to cancel, of course you will receive your deposits back with no fees. Another option may be to cancel, move your deposit to next year, and then decide to still visit this year for a shortened period of time. Or, maybe if you cancel, you can choose your refund in the form of a gift card for a later date. We are here to work with you!
If you have a fever or are sick, please do NOT come to Chimney Corners. The safety of our guests and staff is of the utmost importance. Contact us to see what can be done with your deposit.
What am I forgetting to ask?
Probably a lot, simply because there are so many unknowns right now. Every week brings changes. We’re sure that you’ll have questions in the weeks to come. We intend to be fluid with our policies and procedures as new challenges arise. We ask that you are patient with us as we navigate the uncertainties and new protocols. When all else fails, just remember our 3 goals we have for the summer:
1. Keep our guests safe.
2. Keep our staff safe.
3. Keep our resort running now and for the future.
You can help us with all of these goals by understanding the decisions we make are for the good of all. We are all in this together!