PHONE RESERVATIONS & DEPOSITS
For reservations made more than 2 weeks prior to your arrival date, a check deposit is requested, and we will need to receive it within 2 weeks of your booking date. Otherwise we may open your reservation to other requests.
If your reservation is less than 2 weeks prior to the date you would like to visit, we will take a credit card deposit and will charge your card the appropriate deposit.
WEBSITE RESERVATIONS & DEPOSITS
A credit card will be required to reserve online. One nights rent (and tax) will be charged to your card. If you are reserving for 4 nights or more, we require the remaining deposit to be mailed by check. We will send you a confirmation and note of the remaining $ deposit due. We must receive the remaining deposit within 2 weeks of your booking date. Please be prompt.
Special COVID-19 Cancellation Policy
Due to the Covid-19 Pandemic, we are amending our standard cancellation policy. Previously, April 15th was the deadline to cancel your summer reservation and still receive your deposit back, minus a nominal cancellation fee (sliding scale $25-$100).
( EDITED 5/1/2020):
The cancellation deadline to receive your deposit back has been moved to MAY 15th, 2020.
If you choose to cancel your summer reservation before May 15th, you have two options:
- You will receive any deposit back minus a small cancellation fee. While we do not wish to charge anyone for personal decisions about travel, we must find even incremental ways to make sure the resort stays afloat financially for future seasons.
- You may forward your deposit to either a stay later in the year (if available), OR you may forward it to the 2021 season (for the same week and same unit). BONUS: If you choose this option, we will increase your deposit amount by 20% as a token of our appreciation, ie: if you gave us $1000, we will credit your deposit for 2021 as $1200. No cancellation fees will be applied with this option.
As of this time, we are moving forward as if the summer will go as planned. If the Stay At Home order is extended, and WE are forced to cancel your reservation, ourselves, obviously you will be refunded your deposit with no fees incurred. However, we would still offer the option to move your deposit to 2021 with the 20% increase.
Thank you for your patience. These dates may be amended or changed in the future if governmental and/or health department decrees are extended.
PRE-COVID NORMAL POLICY IS BELOW
SPRING & FALL RESERVATIONS (May 1- June 19; Sept 7- Oct 31)
Cottages & Apartments: Cancellations must be received no later than 30 days prior to the reserved date.
Lodge Rooms: Cancellations must be received no later than 7 days prior to the reserved date.
Any cancellations after this time-period will result in loss of your deposit, unless we can re-rent the unit for the same time-period for the same rate.
SUMMER SEASON RESERVATIONS (June 20-Sept 7)
For Reservations made PRIOR to April 15th:
Cottages & Apartments: Cancellations made after April 15th, will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee.
Lodge Rooms: Cancellations made less than 30 days prior to your arrival, will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee.
Reservations made AFTER April 15, and throughout the summer:
Cottages & Apartments:
For a reservation of 4 nights or more , a cancellation will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee. (Due to Covid-19, this policy has been amended to 30 days prior, for 2020 season only.)
For a reservation of 3 nights or less, a cancellation made less than 30 days prior to your arrival date, will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee.
Lodge Rooms: Cancellations made less than 14 days prior to your arrival, will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee.
Deposits will not be refunded for late arrival, early departure, no shows or any unused portion of your reservation.
All refunds are subject up to $100 service fee (per week), depending on the size of your unit and length of your stay.
TAXES & FEES
All rentals are subject to a Michigan sales tax of 6% and a Lodging/Use tax of 5%.
Each rental unit has a maximum number of guests allowed, based on the number they sleep. This helps protect our septic systems and unnecessary wear and tear on the unit. Overcrowding units will not be allowed. We may allow an extra guest, but it must be approved by the resort, and a “rollaway” charge of $25 per night will be assessed.
Smoking, of any sort, is not allowed in any unit, as well as resort public spaces, such as the beach, Lodge lawn and terrace area or other gathering spaces. You may smoke outside your unit, provided the smoke does not bother other guests. Violation of this policy will result in $100 fee.
Your unit will be ready between 3:00 and 5:00 on the day of your arrival. There is no need to formally check in at our office. Your unit will be un-locked, and the keys inside. Please familiarize yourself with our guest services and hours on your units flip chart and white Guest Services book. Check out is promptly at 10:00 am. Failure to be out of your unit may result in a $50 per hour charge.
Prior to your departure, please wash all dishes, remove trash and place in containers marked outside your unit. Do not leave any food, unless unopened. Place all used towels in the bathroom and leave beds unmade. Should these conditions not be met and your unit is left messy, or requires cleaning services over and above what would be considered normal, or extra time is needed to clean the unit, the customer will be charged an additional cleaning fee of $25-$100. The fee will be at the discretion of the management and will be directly related to the effort needed to return the unit to rental-ready status.
HOUSEKEEPING & MAINTENANCE
There is daily maid service in the Lodge Rooms only. Otherwise, there is no other maid service unless prior arrangements have been made. Your unit will have one towel set per guest based on the unit occupancy. During the summer seasons, Monday through Friday mornings, housekeeping staff will bring fresh towels to your unit to exchange for used towels. If you miss the housekeeping visit, you may bring used towels to the laundry for exchange between the hours of 8:00 – 4:30, Monday through Friday. After hours, extra supplies such as toilet paper or garbage bags are on a cart outside the laundry. Guests do not have access to our washers/dryers. Please do NOT use bath towels or washcloths to clean up spills, clean grills, or wipe up makeup or self-tanner. We are happy to supply rags for such use! If towels are stained beyond repair, we will charge guest the cost of replacing the towels.
If you have a maintenance or housekeeping issue during your stay, please report it to us immediately so that we can remedy the issue. Do not wait until the end of your stay (no discounts will be given).
DOG FRIENDLY POLICY:
- *House broken dogs continue to be welcome in our stand-alone cottages only*. Depending on the size of the unit and the dog, a maximum of two (2) dogs is possible.
- Remember, some dogs don’t vacation well. Leaving your dog in an unfamiliar environment can cause anxiety leading to inappropriate behavior, barking, chewing and scratching. Please do not leave your dog unattended unless “crated”. Please keep your dog off beds and furniture and clean up after your dog.
- NO dogs are allowed on the Resort Beach or the adjacent lawn area.
- Add a weekly fee of $175 for one dog, $350 for two dogs. Should there be damage to the property, you will be billed. Please remember, bringing your dog to the resort is a privilege that may be revoked.
No dogs allowed in: Hearthstone, Treetops, Lakeview Apartments, West Hill Apartments, The Lodge, and Lodge Apt.
The Lodge, second floor bedrooms #1-#5, have A/C. Otherwise the resort is not air conditioned.
Please respect your neighbors – sound travels easily over the lake and up the hill… QUIET TIME IS PROMPTLY AT 10:00