Policies
RESERVATIONS & DEPOSITS
To reserve a unit- the deposit is 1/3 of the total rental amount. We prefer deposits via check. Paying by check or cash avoids the 2% credit card processing and use fee. Starting in 2023, we request a credit card on file for any possible incidentals.
For reservations made by calling us directly:
We will send you an email confirmation with your stay details and deposit amount. Check deposit is requested, and we will need to receive it within 2 weeks of your booking date. Paying the deposit via credit card will incur a 2% processing fee.
For reservations made through our website:
For reservations made online, one night’s rent (and tax) will be charged to your card. If you are reserving for 4 nights or more, we require the remaining deposit to be mailed by check or charged to your card. We will send you a confirmation and note of the remaining $ deposit due. We must receive the remaining deposit within 2 weeks of your booking date to confirm your booking.
Reservations made through booking.com:
Reservations through booking.com cannot be modified or adjusted through us and can only be adjusted through their portal. We always suggest booking direct when you can. Specific booking.com procedures can be found on the booking.com portal.
CANCELLATIONS, NO-SHOWS, & MODIFICATIONS
SPRING & FALL RESERVATIONS (Arrivals between May 1- June 17; and/or Sept 4- Oct 31)
Cottages & Apartments: Cancellations must be received no later than 30 days prior to the reserved date.
Lodge Rooms: Cancellations must be received no later than 7 days prior to the reserved date.
Any cancellations after this time-period will result in loss of your deposit, unless we can re-rent the unit for the same time-period for the same rate.
SUMMER SEASON RESERVATIONS (June 18-Sept 3)
For Reservations made PRIOR to April 15th:
Cottages & Apartments: Cancellations made after April 15th, will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee.
Lodge Rooms: Cancellations made less than 30 days prior to your arrival, will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee.
Reservations made AFTER April 15, and throughout the summer:
Cottages & Apartments:
For a reservation of 4 nights or more , a cancellation will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee.
For a reservation of 3 nights or less, a cancellation made less than 30 days prior to your arrival date, will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee.
Lodge Rooms: Cancellations made less than 14 days prior to your arrival, will result in loss of your deposit. If we can re-rent your unit for the same time-period for the same rate, we will refund your deposit less service fee.
Deposits will not be refunded for late arrival, early departure, no shows or any unused portion of your reservation. Deposit and cancellation policies are based on the originally booked reservation regardless of modifications to stay length or time of year.
All refunds are subject up to $100 service fee (per week), depending on the size of your unit and length of your stay.
TAXES & FEES
All rentals are subject to a Michigan sales tax of 6% and a Lodging/Use tax of 5%.
OCCUPANCY
Each rental unit has a maximum number of guests allowed, based on the number they sleep. This helps protect our septic systems and unnecessary wear and tear on the unit. Overcrowding units will not be allowed. We may allow an extra guest, but it must be approved by the resort, and a “rollaway” charge of $30 per night will be assessed.
SMOKING
Smoking, of any sort, is not allowed in any unit, as well as resort public spaces, such as the beach, Lodge lawn and terrace area or other gathering spaces. You may smoke outside your stand-alone unit. Smoking in connected units (such as the apartments) is not allowed as the smoke may bother the other guests. Violation of this policy will result in $100 fee.
CHECK IN/OUT
Your unit will be ready between 3:00 and 5:00 on the day of your arrival. There is no need to formally check in at our office. Your unit will be un-locked, and the keys inside. Please familiarize yourself with our guest services and hours on your units flip chart and white Guest Services book. Check out is promptly at 10:00 am. Failure to be out of your unit may result in a $50 per hour charge.
Prior to your departure, please wash all dishes, remove trash and place in containers marked outside your unit. Do not leave any food, unless unopened. Place all used towels in the bathroom and leave beds unmade. Should these conditions not be met and your unit is left messy, or requires cleaning services over and above what would be considered normal, or extra time is needed to clean the unit, the customer will be charged an additional cleaning fee of $25-$100. The fee will be at the discretion of the management and will be directly related to the effort needed to return the unit to rental-ready status.
HOUSEKEEPING & MAINTENANCE
There is daily maid service in the Lodge Rooms only. Otherwise, there is no other maid service unless prior arrangements have been made. Your unit will have one towel set per guest based on the unit occupancy. During the summer seasons, Monday through Friday mornings, housekeeping staff will bring fresh towels to your unit to exchange for used towels. If you miss the housekeeping visit, you may bring used towels to the laundry for exchange between the hours of 8:00 – 4:30, Monday through Friday. After hours, extra supplies such as toilet paper or garbage bags are on a cart outside the laundry. Guests do not have access to our washers/dryers. Please do NOT use bath towels or washcloths to clean up spills, clean grills, or wipe up makeup or self-tanner. We are happy to supply rags for such use! If towels are stained beyond repair, we will charge guest the cost of replacing the towels.
Please respect that some of our units are privately owned. Damage to furniture/items/units in any way may result in charges to replace or remedy the damage.
If you have a maintenance or housekeeping issue during your stay, please report it to us immediately so that we can remedy the issue. Do not wait until the end of your stay (no discounts will be given).
DOG FRIENDLY POLICY:
- *House broken dogs continue to be welcome in our stand-alone cottages only*. Depending on the size of the unit and the dog, a maximum of two (2) dogs is possible. Dog rate is $30 daily, $210 weekly per dog.
- Emotional support dogs are welcome in dog-friendly units and incur the regular nightly dog fee.
- Chimney Corners does not charge for service dogs. Please let us know ahead of time if your dog is a service dog so we can remove the charge from your folio.
- Please make arrangements with us to bring your dog ahead of arrival. We will leave a dog blanket(s) in your unit for you. Failure to give notice prior to arrival may result in additional cleaning fees.
- Remember, some dogs don’t vacation well. Leaving your dog in an unfamiliar environment can cause anxiety leading to inappropriate behavior, barking, chewing and scratching. Please do not leave your dog unattended unless “crated”. Please keep your dog off beds and furniture and clean up after your dog.
- Should there be damage to the property, you will be billed. Please remember, bringing your dog to the resort is a privilege that may be revoked.
- NO dogs are allowed on the Resort Beach or the adjacent lawn area.
No dogs allowed in: Hearthstone, Treetops, Lakeview Apartments, West Hill Apartments, The Lodge, and Lodge Apt.
AIR CONDITIONING
The Lodge, second floor bedrooms #1-#5, have A/C. Lakeview Apartments 2-5 have wall-mounted A/C units. Otherwise the resort is not air conditioned.
QUIET TIME
Please respect your neighbors – sound travels easily over the lake and up the hill… QUIET TIME IS PROMPTLY AT 10:00